Although an increasing number of businesses are switching over to online communication with customers or even computer responses, many individuals won’t be happy unless they are able to speak to a real human being over the phone. Businesses use call centers for phone purchases, to answer questions about products or services and to register complaints and compliments.
As long as customers continue to fly on airplanes and buy products, they will continue to need call centers in different ways. Although working in a call center has a reputation for being a boring or simple job, the reality is that you will only get out what you put in.
Many call center employees finish their shift knowing that they helped others, and they feel rewarded and fulfilled because of it. If you work in a call center and you want to be promoted to manager, or even if you are interested in breaking into the field at the management level, then an associate degree in business management with a specialization in call center management can be the perfect qualification. Keep reading to better understand what the degree entails, how it can help your career, what the prerequisites are for enrollment and how you can earn your degree online.
Understanding the Business Management Associates – Call Center Mgmt. Degree
This associate degree, like many others, consists of 60 credits and takes most students two years to complete. The objective of this degree program is to help students effectively manage a call center or similar customer service center for a business, corporation or even a government agency.
Some of the various subjects which you can expect to study while earning this degree include communications, business technology, effective leadership, management and marketing. Although the majority of the course will focus on management skills required for a call center environment, much of what is learned can be applied to other business management positions as well.
How this Associate Degree Can Help Your Career
The biggest reason that students pursue this degree is to advance their career. If you are interested in earning a promotion or working as an upper-level manager for a call center, then it is vital that you have some kind of college degree like this one. Not only will the skills you learn allow you to be a better employee, helping you to secure raises and promotions, but you will also gain the respect from your peers and colleagues.
Prerequisites for Enrollment
Although an associate degree in call center management can be a great asset for your career, you will first need to meet specific requirements set by the college admission boards.
Most applicants will need to have a high school diploma or general education degree, be over the age of 18 or have parental permission, have high school transcripts to submit to the admission board and also have SAT or ACT scores that meet the school’s qualifying standard. Some schools will also ask applicants to write an essay or submit written references regarding character and education.
Benefits of Earning Your Call Center Management Degree Online
Although you will greatly benefit from a call center management degree whether you earn it online or at a traditional campus, the online option will be much more convenient. You can study from home or from a local cafe, as all you need to have is access to the Internet and a computer. This is a more flexible alternative than commuting to campus regularly for set classes.