5 Steps to Becoming a Computer Support Technician

June 7th, 2013 by

In almost every office, there is a computer support specialist or technician available for employees to contact. Since most companies now require their staff to use computers, new types of hardware and all kinds of software programs, it is to be expected that they will run into occasional trouble. The people who troubleshoot these issues and ensure that employees can conduct business as usual are the computer support technicians.

According to the Bureau of Labor Statistics, this position earns an average of $46,260 per year, which is perhaps why so many people are interested in making this their career. To become a computer support specialist or technician, follow these five steps.

1. Get Comfortable Using Computers

The first step is perhaps the most important of them all. Before you should even consider a career in computer support or information technology, it is vital that you know your way around a standard computer. You don’t need to learn how to take apart or put back together a computer, nor do you have to study on your own and become an expert before you ever take a single class.

However, you should be interested in reading articles about computers, and you should be vaguely familiar with different types of major software.

2. Enroll in an Online Degree or Diploma Course

In order to secure a stable career, some kind of formal training or certification will almost certainly be required. Although the best opportunities are available for those who have a bachelor’s degree in information technology or network systems, that is not the only option open to you.

You might choose to enroll in a diploma course, an associate degree program or a vendor-neutral certification course. Either way, the opportunity to study online rather than in a campus setting will be able to save you both time and money.

3. Gain Some Real-Life Work Experience

It might seem like a catch-22 to need experience before you can get a job, but it is something of a fact within this industry. However, the best option is to seek out a part or full-time entry-level position that you hold as you simultaneously earn your certification or degree online. This allows you to gain work experience in the field, and it will look impressive on your resume when you apply for even better positions in the future.

4. Obtain Vendor-Specific Certifications

Generally speaking, it is more beneficial to earn a vendor-neutral certification than a vendor-specific one. This means, essentially, that learning how hardware and software systems work in general is better than understanding how one specific type works.

While obtaining a vendor-specific certifications limits the scope of careers available to you, however, it makes you a perfect candidate for a few select companies who already use the vendor systems that you are familiar with.

5. Apply For Jobs in This Field

The final step is to apply for positions in the field of information technology. Keep in mind that not all jobs that fit your capabilities will actually be classified as a computer support technician career.

Keep your eyes open for similar job titles like computer support expert, computer specialist or information technology expert.

These five steps can help get you on the right path toward a new and exciting career. To learn more about potential online degrees and diplomas that line up with your future goals, visit

About the Author:

Sandy Davis

Sandy Davis is a long-time educator who holds a Master’s Degree in Education, having taught English, writing, and communication on the secondary and college levels. With ten years of experience in blogging, social media and content management, she is a freelance writer and content marketing specialist for a diverse range of clients.

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