Boost Your Customer Service Career With an Online Degree

October 31st, 2013 by

customer serviceIf you are a great communicator and you enjoy chatting with people, then you might want to put your socializing talents to work when it comes time to pick the perfect career. Customer service is one field where employees need to be comfortable speaking or emailing with people from all walks of life, and they should also have the patience it takes to help these individuals with their comments, queries or even complaints. If this sounds like a career that interests you, then you might want to consider earning a degree in the field.

A business administration degree with a focus on customer service is a smart way to advance your career and increase your earning potential, and it is even available online.

Prerequisites For the AAS in Business Administration – Customer Service

Before you can earn this degree, or any other associate degree, you will need to meet a few standard prerequisites. While these requirements can vary substantially from college to college, they will almost always start with applicants needing a high school degree, copies of their transcripts or the alternative of a general education degree. Some schools may also require you to be over the age of 18 by the time of enrollment, complete a written admission essay or submit references for your character or education. Find out more about earning your business degree with a focus on customer service.

Duration of the Degree

Many interested students want to know just how long it will take them to complete an associate degree in business administration. While this degree program traditionally take students two years to complete at a college campus, the time frame is a lot more flexible for online students. If you want to work your way through the material in a hurry and your schedule allows it, you may graduate faster than anticipated. If you have a lot on your plate, however, you can slow down the course and work at your own ideal speed.

Typical Subjects You Might Cover

Since the overall degree is in business administration, you can expect to take courses like business math, statistics, business management, accounting and microeconomics. By specializing in a niche area like customer service, you will also have the opportunity to pursue courses that might include consumer behavior or interpersonal communications.

Potential Career Opportunities After Graduation

Before you consider an online degree in customer service, it is important to fully understand what career opportunities are available to students who graduate with this degree. As you might expect, most degree holders go on to work in the customer service departments of large companies, and many take on management positions over time. Others work in accounting, human resources or even marketing.

Earning Your AAS Online

Thanks to online courses, it is possible to earn your degree from the comfort of home. You can stream lectures live, watch them at your convenience and even take exams whenever they fit best into your busy schedule.


About the Author:

Sandy Davis

Sandy Davis is a long-time educator who holds a Master’s Degree in Education, having taught English, writing, and communication on the secondary and college levels. With ten years of experience in blogging, social media and content management, she is a freelance writer and content marketing specialist for a diverse range of clients.

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